About Charles & Keith Hong Kong
It was in the late 1990s when Singaporean brothers, Charles and Keith Wong, were inspired to create a footwear line that is innovative with clear design aesthetic. The brothers learned the ins and outs of managing a
What has Charles & Keith have to offer?
Charles & Keith started their e-commerce journey in 2004 as the company wanted to deliver a seamless shopping experience for their customers that do not have access to their retail stores. The brand has since expanded its online presence to more than 70 countries and continues to grow in fame and popularity.
Wide array of Accessories,
Can’t seem to find the perfect pair of shoes for that lovely little black dress? Take a look at Charles & Keith’s wide array of products that are sure to take your outfit to the next level! From finding the perfect shoes to
Don’t have enough money to pay for the delivery costs, but you just got to have
30 days return/exchange policy
Not too happy with your purchase? Or did you receive a damaged or wrong item? Then, Charles & Keith lets you return and exchange (or request for a refund) within 30 days after receiving your order. Make sure to send the item back in its original condition, original packaging and with the original tags and tickets attached. Returns that do not meet these conditions will not be accepted. Do note that Charles & Keith will
How to use Charles & Keith coupons to get the best deals
1. Select the Charles & Keith Hong Kong coupon of your choice from the above. Do read the terms and conditions of the coupon.
2. Click on 'Get this Deal' on the right side of the coupon. A pop-up will appear that requires you click 'Go to Store' to be redirected to the homepage of Charles & Keith.
3. Browse through the items that Charles & Keith has to offer. Once you find the item that you want, click on the ‘Add to Bag’ button.
4. Once you are done with your shopping, hover your mouse over the 'Shopping Bag' in the upper right corner of the screen. Then, click on the ‘Checkout’ button.
5. After that, you are given the option of
6. Enter your details (billing address, shipping details, etc.) and confirm your order.
Return/Exchange and Refunds
For every return or exchange, customers are given the option to fill in a physical or online form. For the physical forms, it will be provided in the parcel of your order that you received. After filling up the
To use the online return/exchange forms, log in to CHARLESKEITH.COM and view your order. Once you click on 'Return', select the item(s) you wish to return or exchange. It is advisable to provide a reason and your request will be reviewed. An email will be sent to you within 1-2 working days on further instructions before sending out your parcel. Carry on with packing the item(s) into the original packaging and paste the Return Address sticker provided on the Returns & Exchanges Guide onto your parcel and post it via your preferred shipment. As always, customer's will be notified via email once the parcel reaches them.
As for the refunds, it is only applicable to successful returns. After completing the physical or online Return/Exchange Form, you are given the option to be refunded via store credit or via your original payment method. It will be based on the merchandise value on the invoice which excludes shipping and handling charges from your initial order. The refund will take roughly 14 days to be processed. Do take note that the processing time for
As Charles & Keith’s e-commerce site operates out of Singapore, any payments made will be through MasterCard, Visa and/or PayPal. While the company does accept payments in a wide range of currencies, you will be charged according to the default currency of your delivery destination. For example, if you are staying in Singapore but your delivery destination is for Hong Kong, then you will be charged in Hong Kong dollars.
Get Ready for Charles & Keith 11.11 Sale!
Get ready for an all-out early Christmas shopping with Charles & Keith 11.11 Sale! Providing you with exclusive discounts, celebrate with the rest of Hong Kong and shop 'til you drop! With Charles & Keith's 11.11 sale, you can unlock exclusive discounts when you shop at the Charles & Keith online store. When you talk about fashion accessories, Charles & Keith has some of the best arrays of products you could ever find online. Their unique designs had made them a choice brand when it comes to fashion retail. Your closet would never be complete without a go-to piece from Charles & Keith!
This year's 11.11 sale is going to be a huge online event, so buckle up and get ready for an online shopping experience of a lifetime!