SHEIN is an international fast-fashion shopping platform, known for its women’s wear, but they also offer men’s apparel, children’s clothing, accessories, shoes, bags, and other fashion items. Learn more about SHEIN HK below.

What payment method does SHEIN accept? | Does SHEIN ship to Hong Kong? | How does SHEIN Return Policy work? | How to contact SHEIN's customer service?

SHEIN Clothing
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SHEIN Kitchen & Dining
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SHEIN Baby Clothing
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Always Stay On-Trend With SHEIN Fashion

SHEIN was founded in 2008 and has upheld the philosophy that everyone can enjoy the beauty of fashion. The brand covers more than 220 countries and regions around the world. SHEIN prides itself on offering on-trend styles catering to both young women and teens that won’t burn a hole in their wallet.

So whether you’re searching for boho dress, graphic tees, patterned blouses or chic swimwear, SHEIN is the ultimate one-stop-shop for the modern fashionista.


Get vacation and beach day ready to make a splash with SHEIN beachwear. You’ll find one-piece swimwear, bikinis, cover-ups and more. They don’t just have every on-trend style of women’s swimsuit- but they have it in a huge array of colours and prints like cheetah, tropical, black and white and more!


Sometimes you just want the perfect balance of comfort, cute and sexy. SHEIN’s activewear styles fit the bill for lounging, brunching and sweating it out. Rock a bold red two-piece set complete with leggings with white sneakers and a high pony look that’ll turn heads in the gym.


SHEIN’s jumpsuit will keep your look perfectly on-trend with stylish details that transitions effortlessly from season to season. Fan-favourite dressy jumpsuits and rompers for women include a matching belt to cinch in your waist for that ideal hourglass shape or come in fabrics that hug your curves for a second-skin fit that feels so right when you’re on the dance floor.


Need an insta-outfit that’s put together and professional for rocking the 9-5? Grab a button-up, long-sleeved satin jumpsuit or a double-breasted blazer romper, apply some dewy daytime makeup, a soft nude lip and pointy or rounded-toe pumps and you’ll be the boss of any conference room you step into.


Life is a party and SHEIN wants you to dress for it! You’ll be the “it” girl ready to light up every room you step into. Long, short, maxi or mini, SHEIN’s got you. Pick a different colour for every mood, stock up on little white dresses, little black dresses, and even little red dresses. Play with different fabrics and cuts to find the dress that says it all.

Frequently Asked Questions about SHEIN

What payment method does SHEIN accept?

SHEIN accepts Credit/Debit card, PayPal, E-Wallet, Paytm or local payment methods. You can also apply coupons and bonus points to your order during checkout. Once you’ve entered your desired coupon code and SHEIN points, click “Apply” and the discount will automatically be applied to your order. Do note that if you do not click “Apply” before continuing checkout, your order total will not reflect the coupon and Bonus Point discount.

Does SHEIN ship to Hong Kong?

SHEIN does ship to Hong Kong, it takes up to 1-3 business days for them to process your order when you shop with them. Shipping is free for orders over HK$299, otherwise, you have to pay HK$39 shipping fees and it’ll arrive around 3 to 8 working days.

How does SHEIN Return Policy work?

If you’re not satisfied with the products that you’ve received, Shein accepts returns postmarked within 15 days after the delivery date. Here’s how to return your products:

  1. Sign in to your SHEIN account.
  2. Find your order in “My Orders,” click the “Return Item” button.
  3. Select the item(s) you would like to return, indicate the reasons, and submit.
  4. Select the mailing method: self-sending or pick-up service (choose the pick-up address and required post office information).
  5. The SHEIN team will contact you as soon as possible, wait for the courier to pick up the package to the nearby mailing point and send it to the address of SHEIN return centre.
  6. SHEIN will confirm the parcel immediately after receiving the return, update the status of your return and refund within 7 working days. The refund will be returned to your SHEIN wallet or to your original payment account.

How to contact SHEIN’s customer service?

If you’ve run into any problems online shopping with SHEIN, or your payment won’t go through, you can contact their customer service. Find their online customer service operating time below:

Live chat: Mon-Sun from 9 AM to 10 PM

Call Service: Mon-Sun from 9 AM to 6 PM

You can also opt to message them online through social media like Facebook.

Does SHEIN provide Cash On Delivery in Hong Kong?

Currently, SHEIN only provides cash on delivery for UAE, Saudi Arabia, Kuwait, Qatar, India, Thailand, Vietnam, Bahrain, Oman, and Taiwan (CN). For these areas, they all have a minimum and maximum limitation for the COD service fee. They don’t offer COD service in other areas, for now.

Is SHEIN safe for credit cards?

Yes, paying by credit card is sade, easy and convenient at SHEIN. The brand currently accepts Visa and MasterCard. Do note that SHEIN does not store or review your credit card & personal information. As such, should any issue arise regarding your credit card transaction, please contact your credit card company for assistance.

Are SHEIN shoes comfortable?

Based on SHEIN評價 reviews, SHEIN shoes are flimsy and not very comfortable as they are not true to size.

Where is SHEIN based in?

SHEIN brand is based in China.

Is SHEIN true to size?

Most of SHEIN’s clothing runs small. So it is very important for you to check the sizing measurement before you purchase anything.

Do SHEIN points expire?

Based on categories, SHEIN points have different expiration dates. Expiration dates range from 7 to 3 months, and some may even have a longer expiration date. If your points expired before being used, they would be deleted from your account.

Should I size up in SHEIN swimsuits?

Based on SHEIN swimsuit reviews, you can just order your usual size when buying swimsuits from SHEIN.

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More products from SHEIN Hong Kong

SHEIN Dresses SHEIN Shirts SHEIN Swimwear SHEIN Tops SHEIN Dress SHEIN Underwear SHEIN Pants SHEIN Jackets SHEIN Skirts SHEIN Maternity Wear SHEIN Sleepwear SHEIN Sweaters SHEIN Bikinis SHEIN Accessories SHEIN Accessories SHEIN Formal Wear SHEIN Sweatpants SHEIN Crop Tops SHEIN Backpacks SHEIN Shorts