SHEIN is an international fast-fashion shopping platform, known for their women’s wear, but they also offer men’s apparel, children’s clothing, accessories, shoes, bags and other fashion items. Learn more about SHEIN HK below.

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Frequently Asked Questions about SHEIN Hong Kong

SHEIN was founded in 2008 and has upheld the philosophy that everyone can enjoy the beauty of fashion. The brand covers more than 220 countries and regions around the world. SHEIN prides itself on offering on-trend styles catering to both young women and teens that won’t burn a hole in their wallet.

So whether you’re searching for boho dress, graphic tees, patterned blouses or chic swimwear, SHEIN is the ultimate one-stop-shop for the modern fashionista.

What payment method does SHEIN accept?

SHEIN accepts Credit/Debit card, PayPal, E-Wallet, Paytm or local payment methods. You can also apply coupons and bonus points to your order during checkout. Once you’ve entered your desired coupon code and SHEIN points, click “Apply” and the discount will automatically be applied to your order. Do note that if you do not click “Apply” before continuing checkout, your order total will not reflect the coupon and Bonus Point discount.

Does SHEIN ship to Hong Kong?

SHEIN does ship to Hong Kong. It takes up to 1-3 business day for them to process your order when you shop with them. Shipping is free for orders over HK$299; otherwise, you have to pay HK$39 shipping fees, and it’ll arrive around 3 to 8 working days.

How does SHEIN Return Policy work?

If you’re not satisfied with the products that you’ve received, Shein accepts returns postmarked within 15 days after the delivery date. Here’s how to return your products:

  1. Sign in to your SHEIN account.
  2. Find your order in "My Orders," click the "Return Item" button.
  3. Select the item(s) you would like to return, indicate the reasons, and submit.
  4. Select the mailing method: self-sending or pick-up service (choose the pick-up address and required post office information).
  5. The SHEIN team will contact you as soon as possible, wait for the courier to pick up the package to the nearby mailing point and send to the address of SHEIN return centre.
  6. SHEIN will confirm the parcel immediately after receiving the return, update the status of your return and refund within 7 working days. The refund will be returned to your SHEIN waller or to your original payment account.

How to contact SHEIN's customer service?

If you've run into any problems online shopping with SHEIN, or your payment won't go through, you can contact their customer service. Find their online customer service operating time below:

  • Live Chat: Mon-Sun from 9 AM to 10 PM
  • Call Service: Mon-Sun from 9 AM to 6 PM

You can also opt to message them online through social media like Facebook.

Does SHEIN provide Cash On Delivery in Hong Kong?

Currently, SHEIN only provides cash on delivery for UAE, Saudi Arabia, Kuwait, Qatar, India, Thailand, Vietnam, Bahrain, Oman, and Taiwan (CN). For these areas, they all have a minimum and maximum limitation for the COD service fee. They don’t offer COD service in other areas, for now.

How do I spend my wallet balance?

You can transfer your SHEIN wallet balance back to the original form of payment used for the order, or you can use it to pay for your new order. Once you are checking out, the wallet balance will show up at the payment page. Below the coupon and point box, you can choose the SHEIN wallet to pay for the order. If you don’t have enough balance in your wallet to pay for your order, you can pay the difference through PayPal or credit card.

What is SHEIN’s refund policy?

SHEIN offers a full refund for all returnable items, excluding the shipping fee, shipping guarantee and non-refundable items: bodysuits, lingerie, swimwear, jewellery, and accessories (except scarves, bags, and mermaid blankets). Coupon codes and points will not be refunded as monetary value.

How can I return/exchange items that are not true to the description?

Check out SHEIN’s Return Policy, then contact their Customer Service team about which items you want to return with the following information.

  1. The order number
  2. The item’s name or SKU number or pictures
  3. A description of the problems and some clear pictures

SHEIN will process your return request and offer the nearest return address for you as soon as they can.

Is SHEIN safe for credit cards?

Yes, paying by credit card is sade, easy and convenient at SHEIN. The brand currently accepts Visa and MasterCard. Do note that SHEIN does not store or review your credit card & personal information. As such, should any issue arise regarding your credit card transaction, please contact your credit card company for assistance.

Are SHEIN shoes comfortable?

Based on SHEIN評價 reviews, SHEIN shoes are flimsy and not very comfortable as they are not true to size.

Where is SHEIN based in?

SHEIN brand is based in China.

Is SHEIN true to size?

Most of SHEIN’s clothing runs small. So it is very important for you to check the sizing measurement before you purchase anything.

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